# Shipping and Delivery Policy
**Last updated: August 24, 2026**
At our store, we work to ensure your order is prepared and delivered quickly and safely. Below you will find all the information about our shipping process.
## 1. Order Processing
After payment confirmation, the order will be prepared for shipment.
Processing time may vary depending on the product and stock availability.
## 2. Delivery Time
Delivery time depends on the destination, the chosen shipping method, and the carrier.
The estimated delivery time will be presented during the purchase process, whenever applicable.
**Note:** The delivery time is an estimate and may be subject to change due to external factors such as carrier delays, weather conditions, periods of high demand, or other events beyond our control.
## 3. Shipping Costs
Shipping costs will be presented to the customer before the purchase is finalized.
When a **free shipping** campaign exists, the applicable conditions will be indicated in the respective promotion.
## 4. Order Tracking
When available, the customer will receive a tracking code after the order has been shipped.
Tracking can be done through the tracking system provided by the carrier.
## 5. Delivery Address
The customer is responsible for providing a correct and complete address at the time of purchase.
If the order is returned due to an incorrect or incomplete address provided by the customer, additional costs may apply for a new shipment.
## 6. Delayed or Unreceived Orders
If the order exceeds the estimated delivery time, we recommend that the customer contact us so that we can check the shipment status with the carrier.
In situations of loss or problems related to transport, we will seek a suitable solution for the customer.
7. Contact
For any questions related to the shipping or delivery of your order, please contact us through the customer service channels available on our website.
**Our priority is to ensure that your order arrives safely and within the estimated timeframe.**
